Guess who I had breakfast with on Wednesday morning? Jeremy Stoppelman. No, not some random with the same name; it was the man himself, the co-founder and CEO of Yelp.
Yelp.com.au launched at 6am Wednesday morning and so I was invited to join Jeremy with several other bloggers, for an intimate breakfast and Q&A.
Held in the penthouse of Fraiser Suites, we were treated to a delightful buffet of fresh fruits, yoghurt and bircher muesli.
In case you’ve been living under a rock, Yelp is a pretty deal overseas. With claims of more than 61 million monthly unique visitors on the website, over 5 million monthly unique visitors on the mobile apps and a database of over 22 million reviews, I’ve heard nothing but positive raves from friends who have used Yelp to discover hidden gems during their travels.
It all has to start somewhere
For Yelp, it begun in 2004 when Russel Simmons and Jeremy Stoppelman (both early PayPal employees) were looking to build the next cool consumer internet website. Their research into the local classifields arena led them onto Craiglist and Yellow Pages – directory style listings where Jeremy says, was an uneven playing field. Advertisers are able to pay more for a larger ad.
The more preferred and trusted method, however, was word of mouth. People asking friends and friends of friends.
Thus they set out to bring word of mouth to the internet.
Yelp’s launching strategy
Jeremy laughs as he reminisces about how he originally thought that nobody was going to review for fun.
Assessing the failures and successes of other start-ups, it was clear that Yelp (which was almost called Yocal!), needed to start small. They aimed to penetrate in one part of the US.
It took almost three years before Yelp became ubiquitous in San Francisco.
Eyeing the Australian market
With the infrastructure in place, Yelp has since expanded across the US, Canada, UK, Ireland, France, Germany, Austria, The Netherlands, Spain and Italy.
Their strategy for growth has been to focus on the community and expanding organically in key urban markets, hence it is no surprise that they’ve been eyeing the Australian market.
This expansion into Australia is the first time Yelp has launched with a media partner. (They’ve partnered with Sensis.)
Jeremy says that it is trickier here to get access to get accurate local listings. He also mentions the benefit of leveraging on Sensis’ ad sales team’s existing relationship with businesses around Australia.
During this launch, Yelp will be focused on Sydney and Melbourne. They’ve already hired a community manager in Melbourne and are still searching for the right candidate in Sydney. The Australian chapter of Yelp launched with 1 million pre-defined listings – although I question their tactic of hiring “scouts” to verify and pre-populate the site with reviews.
How is this any different?
Well, where Eatability fails, Yelp is determined to get right. In 2005, Yelp increased the reliability of its reviews by developing an algorithm which filters spam/fake reviews.
Unfortunately though, Yelp does not embrace bloggers as Urbanspoon have but I do not believe it is a key to its success.
With the infrastructure to be more relevent and more accurate, all it needs now, is quality reviews – the good and the bad.
Plus their augmented reality app is a pretty nifty gadget too!
What does this mean for restaurateurs?
A study by Harvard Business School concluded that a one-star increase in Yelp rating leads to a 5-9
percent increase in revenue! I think that statistic alone, is enough reason to push restaurateurs into unlocking their Yelp business page.
Yelp is definitely going to change the way Australian consumers discover new restaurants to dine at (or even help search for a better dry cleaner or hairdresser). Every small business will now have an online presence whether they like it or not. How they manage it is another story.
But the question is, will you sign up to Yelp and share reviews?